렌트 인 로마 - 아파르타멘토 벨시아나 I

did not have balcony or patio or lift, we were on the 4th floor but the itinerary did mention these. Dishwasher did not work and there was no plug or washing up bowl so this make washing up hard.

misleading advertising, no elevators have to climb 4 floors by stairs, my mother old woman climb 4 floor by stairs, good luck if you carried many luggages, the condition of cleanliness when we take the apartment is deplorable, hairs on the sheets, kitchen utensils dirty , terrible smell of humidity, worse and the only bad experience I had on hotels.com being a member of gold, I want the refund of all my money