만트라 허비 베이

Except for the lift not working for our entire stay, we were there for 3 nights and our room was on 3rd floor, stairs open to weather and it was inclement weather. Lift not expected to be working for several weeks. Staff were friendly and courteous, room was very presentable on arrival ! Pool area could be accessed by walking right around the building as access to the pool of the reception area was unavailable .

the first problem was the door key cards were programed for the wrong room, then the room had a shower over bath(which was not requested), my wife is 75years old with walking difficulties and recently had a back op. We requested another room but they said none was available. They sent up a small stool saying it could be used to get into the shower spa bath which was 600mm high, we would not use it as it would be dangerous and leave them liable. The pool gate was locked because it had a broken latch(they are available from their local Bunnings store, the grounds are in need of maintenance.

Staff were great and location views fantastic but we had a top floor units that would be great in winter but as the ceiling is concrete to the outside roof area the rooms never cool.down and needs full aircon. Living area did but could not sleep in the bedrooms as the rooms only had fans and it was still 28c at 2 in the morning.