찰스워스의 노틸러스 비치 리조트

Room was spotless however some aspects were looking tired. Nice and quiet Toilet seat was smaller than toilet rim I found the mattress too firm however my husband loved it. No shampoo provided

No Reception

Remote check ins just don’t work and without a reception it took more than 30 minutes to locate someone to fix our broken key for our unit access. Told that parking wasn’t available (although included in price) and had to park in open lot near the beach about 100m away, while a resort tradie has his truck parked undercover beside our unit. Only onsite dining was closed on a Tuesday and had to drive to find dining options. Not what you expect for a ‘Resort’ in the middle of the holiday period!!

This was an appalling stay. On arrival to the apartment I found that is wasn’t ‘executive’ at all. The bed had insects / droppings in it, along with hair that was not mine. The light switches were dirty and on a 36 degree day I would have expected that the cleaner who apparently only left a short time before I arrived would have put the air con on for the incoming guests. The towels were not clean and the hand towel had a full dog paw print on it. The dining table hadn’t not been wiped and was covered in sand and was sticky. I contacted the host immediately and provided images to let them know there were some things wrong and still to date have not heard back from them. The entire resort is old, run down and did not feel welcoming at all. Would not recommend or stay here or with the host company again. So overpriced. Had the host made contact promptly this would have made the situation at least slightly better. Find somewhere else to stay!

I was very disappointed when our car had to be parked away from our unit as I have a shoulder injury and my husband has a heart condition and also because we were traveling down to Sydney we had Christmas presents in the car . However the young lady on the phone was very helpful when I rang to complain , she asked if she could get us help from her colleague who was onsite . She also told us to park our car near the unit unloaded what we needed to then move the car away .