럭셔리 프리미엄 2 베드 4 스타 아파트먼트

Hello, We stayed at your property on 26th May for the night and I just wanted to thank you for the most amazing stay. Beautiful, clean and in a great location. Ideal for a group looking to stay in Birmingham. The attention to detail was not missed, we had everything we needed and more! A fully stocked kitchen including cereals, condiments, tea, coffee, milk, hot chocolate and even snacks! As well all the bathroom essentials we needed. Everything was very well thought out and it just made our trip that little bit more special, so thank you. Thank you to Mara who was on hand on the day to ensure we had the most amazing stay. We will definitely be back. Best wishes, Tally

Poor condition, tiles coming off floor, no doors on kitchen units, paint peeling off ceiling, spare doors leant against wall, dirty carpets

Unfortunately, our experience with this property and the owners was terrible and I would highly discourage against a stay here. Although the location was good, the cleanliness and condition of the property was suboptimal. Two of the beds were air mattresses, which we were not informed about, and there was no hot water at the property meaning we all were force to shower with freezing cold water. The icing on the cake, however, was the management's communication - or lack of! We were informed that we would have to pay a £150 refundable deposit, which we agreed to, and were told further details would be sent on how to pay it. It wasn't until well into the afternoon on the day of the stay that we received this information. We promptly sent the deposit and at last received check-in instructions. This should have been our first red flag. Following our stay, there was absolutely no communication on the state of our deposit. We contacted several times to no response, until many days later we were informed that damage had been found at the property. We were obviously upset about this as we had left the property exactly how we had found it and treated it with respect. We wrote back to ask for more information but again no reply until almost a week had passed since the check out. The owner had nothing to say other than that they had been busy dealing with new customers as they take priority, accused us of being liars, and told us to stop being ridiculous.

I would strongly recommend against staying at this accommodation. The check in communication was confusing with the property address listed not the actual property location I was eventually given. I was asked to pay again for the stay having already paid on my bank account. On getting details of how to find and enter the property I was simply told a key would be left behind an electricity box, it wasn't there. The only option was to communicate via the hotels.com messaging app. The communication