컴포트 인 체스터 - 리치먼드 사우스

Courteous and helpful staff. Very clean room.

It's not very welcoming when you have to walk through a group of smokers whose smoking area is outside in front of the main entrance . The Attendant at the front desk that registered me & my family not friendly or kind least to say welcoming. I asked the attendant may I have an extra set of towels because usually when I come with my family (4) I always have to ask for extra towels cause there is NEVER enough towels for (4) people. The attendant was very controversial, not wanting to give extra towels. I asked who should I call to ask for extra towels , housekeeping ? He stated he didn't .know. They had just bought the Hotel. I went to my room and found there was only three sets of towels. Our toilet was constantly running, lights in bathroom continually blinking and carpet had large shredded torn hole. Beds were clean and Thank GOD we had heat. I did return to the front desk and told the same unkind, unfriendly, not welcoming front desk attendant I needed some towels. He just happen to have a set of towels sitting at the front desk. We also reported the constantly running toilet in which no one came to fix during our two day stay, blinking bathroom lights and torn shredded carpet. We never receive a apology or any action to take care of our room tissues. POOR SERVICE and POOR condition of room. I do not recommend anyone to stay & I will never stay again

The room was very clean although for it being a suite there was no table in the room. We didn’t have any television to watch. We had to hook up our own hot spot to get our Xbox to work. Other than the odd smell coming from the hallway it was a good hotel for the price.

The price I paid for my room compared to other hotels was great

Worst Hotel Visit of All Time! This place was without a doubt the worst hotel we have ever been to. We lasted about 15 minutes before having to change hotels. And Hotels.com is refusing to refund us. This place is not as advertised. It’s advertised as smoke free but they let their guests smoke throughout the hotel From the moment we walked into the door we were hit with the smell of cigarette smoke. No one was at the front desk and the phone was ringing off the hook. We finally got our room key and went to our floor and the smell of cigs got so much worse. People were ripping cigs in multiple rooms on our floor. Children were screaming from inside different rooms. Lights were flickering. I felt like I entered the Twilight Zone. Then we finally got to our room and the place was disgusting. There were bloody boogers on the wall. Gross white stains on the chair (yeah it was that type of stain). The ceiling was also disgusting with spider webs. And the bathroom still had someone else’s trash in it. I’m actually considering never using hotels.com because of how poorly they handled this situation. I wish anyone peace that stays a night at this cancer acceleration center.