레지던스 인 바이 메리어트 하트퍼드 로키힐

조용했습니다.

Room was amazing comfortable clean warm . Definitely will be back soon

If you request something from staff at this place, they will tell you yes and fail to deliver each time. I've stayed here twice, and I thought the first experience was a one off and tried it a second time. Each stay was a week or more. This last visit confirmed my first visit was not a one-off occurace but this place is poorly run. When I arrived, I asked for my room to be cleaned daily. To have that done, they informed me on my first visit that I needed to request it at check-in, which I did on my second visit. I was assured it would be done. When I arrived in my room, there were dirty dishes in the sink. I informed the front desk, and tye appologized and provided 5000 points as a concession. The first night, it was cleaned. The next three nights, no cleaning. I went to the front desk, spoke to the person there. He assured me I was on the list to be cleaned. I came back to the room after being out the next day, and it was not cleaned. I called and expressed that I needed someone to clean the room, or I'd be checking out that night when I returned from dinner. It was done. The remaining few nights, the room was cleaned only because I connected with the maid cleaning the house and explained the issue. She didn't even work that floor but said she would take care of it for me, and she did. Also, the streaming services for the TV were not working during my entire stay. Another issue is the entire place reeks of marijuana everywhere all the time.

The location and rooms are very nice. The facility is clean and has many amenities. I was disappointed in the housekeeping routine. I was not informed that they only clean the rooms once a week at check-in. Then I called the front counter after my room was not cleaned, and they apologized and said they would have it cleaned the next day. That didn't happen again. This lack of cleaning occurred for several days, and then one of the front counter staff informed me that they don't clean daily unless requested. I requested it from then on daily, but it never happened. During my entire 8-night stay, I was only able to get my room cleaned once, and they didn't change the bedding during that quick clean. I have to travel to Rocky Hill monthly and was planning on using this facility, but I'm going to try others due to the cleaning schedule and lack of communication.

El personal es excelente y la habitación muy limpia