스테이브리지 스위트 그랜드 포크스 바이 IHG

everyone is very helpf

Average stay. Our room was clean, but walls and furniture were very beat up and in need of replacement and repair. Only one treadmill working in fitness room. Staff were very courteous. Breakfast was good. Overall a fine stay for a weekend.

When we arrived and checked in our room there was already people in it. That room was 312. We were then placed in room 317. In that room we found a used condom by the bed. When we tried to report the room being wrong and the condom found next to the bed, we were told there was no supervisor or manager to take the complaint. We asked for a different room and they were unable to. We were uncomfortable sleeping because of the smaller size bed. Our room was a downgrade from a king to a queen. When I went downstairs the next morning to get a spare key for my room, they explained that the room was under a different name, even though we had spent the night in it. It was difficult to get the key. The room was 317 and registered to a Daniel Long. I am extremely unhappy with how my trip stay went. The front desk staff offered to comp or refund my room, but we’re unable to because of a supervisor not being present. I left my name and number and still have not received a call back.

They checked someone else in our room so we had to wait to check in. When we arrived they said we already had checked in. We went to the pool area and found a kid pooped in the pool so it shut down for the entire time we were there. They put signs up in the morning making it seem like they wanted everyone to check out as soon as possible. The front deak was apologetic bit itll be tough to stay here again.

Rooms were dated, only wall plug in for Devi e charging no USB ports. Good breakfast, better the second day no powdered scrambled eggs. Male staff at front desk a little too casually dressed and not knowelgable about the area food suggestions especially. Would try another hotel next time