게스테하우스 추어 릴리어

Our stay in Triberg was in a cozy, cabin-style room that had a lot of charm. Check-in was a bit unconventional — we had to go to a restaurant up the road to pick up the key and check in. Thankfully, our taxi driver from the train station was familiar with the setup and got us there without any trouble. Triberg itself is a very cute town, but it’s worth noting that most places close quite early — often by 6 or 7 PM — so plan accordingly if you want to shop or grab dinner. Overall, a charming and peaceful place to stay, especially if you’re looking for a quiet escape.

Our disappointment started from the check-in experience. There was no one at the building and as per the instructions we had to find the restaurant that was 5-7 minutes walk uphill with lot of luggage, collect the keys and go back to the room. First impression of the room was very good, but that quickly changed into disappointment when we realised that they had not provided basic items. There was no shower gel. Luckily there was a cleaner who was cleaning other rooms. When we asked for the shower gel, she asked to collect the hand-wash from the toiler in a glass and use it in the shower!! Really? I never imagined that a hotel that has charged over £100 per night + local taxes and that does not include the breakfast, doesn't provide the shower gel!! Use a glass to collect it from the wash basin?? The shower has no doors, just a shower curtain. The shower tub is almost at the level of the floor, curtain not long enough to reach the floor, and so there is water everywhere after you take the shower. No hot water kettle, no means of making tea or coffee in the room. The toilet had no lid. Just open all the time!! On a better side, the beds and pillows were good. They had given bottled water and glasses, but that was sparkling water. They could have asked whether we prefer still or sparkling! Overall, not at all worth for the money they charged us. I do not recommend this hotel at all.

I booked this hotel for a night on 23 June. Long before my arrival, I emailed this hotel on 16 June informing them about my late arrival after 2100hr. and requesting for late check-in. The hotel emailed me on 18 June, telling me the key would be stored in the key box next to the entrance door. They also sent me the password for the key box. However, when I stood at the hotel door on 23 June, keying in the password to the key box, no key fell out. I stood helplessly at the hotel door, with all my luggage. I called the hotel phone but caught no one. I also emailed the hotel, but again got no response. I thought I needed to spend the night on the street with all my luggage. Luckily there was another hotel nearby where Iwas able to walk in and obtain a room to spend the night. Now I returned home 2 weeks after this episode, I still got no response from the hotel, not even a "sorry" which made me very disappointed. 　

The property has recently been renovated so was clean and tidy and very warm. The staff were very friendly and accommodating with our limited German. The breakfast was delicious and well worth the extra.

Firstly, the actual accommodation is in a modern apartment block down a side street, not the cute building shown in the listing. Secondly, I booked a ‘family room’ for my brother an I to have separate beds, but was given a standard double. Iit took a long and heated argument with the owner before we were finally given the ‘apartment’ that matched the photos on the Expedia listing. Very poor customer service. Thirdly, the apartment, while spacious, was very basic and lacked kettle, fridge or anything that might justify calling it an apartment, Oh, and the previous client’s leftover bottles were still in a cupbaord.