엘리먼트 바이 메리어트 뉴올리언스 다운타운

This was a brand spanking newly opened hotel, so it as a few quirks that are usually needed to identify and work out with something new. Our toilet was not working correctly they attempted to plunge it and after identifying that it needed more work, my wife and I was moved to a better room that we was initially in. Other than that it was great

great staff and location. but room was needing support

really wanted to love this new hotel, but unfortunately our stay was extremely disappointing. During 4 out of the 5 days we were there, we were significantly inconvenienced. There were two false fire alarms, both of which required us to evacuate and walk down 15 flights of stairs. This was not only frustrating but exhausting and disruptive. On top of that, we experienced multiple maintenance issues throughout our stay. At various times, there was no running water, no hot water, and the air conditioning was not working. These are basic amenities that should be reliable, especially at a newly opened property. While the staff was polite, the repeated disruptions and lack of essential services made our stay very uncomfortable. For a new hotel, this was far below expectations. I hope management takes these issues seriously and resolves them quickly for future guests. Unfortunately, based on our experience, I would not stay here again.

It was a terrible experience sadly. The wifi was completely unusable the entire five days, the shower lost water entirely while we were there, so we had to go a day without showering at all, the fire alarm went off, and overall there was just a low level of effort from all of the staff we encountered. Not that they did a bad job, but there was a lack of urgency and professionalism that you'll see at higher tier hotels that simply was not there when we stayed.

This hotel charged me another $1500 when I checked in. When my partner brought it to their attention they stated it was because Expedia didn’t show my payment went through, but the problem is they didn’t state that upfront otherwise I wouldn’t have paid. We asked a manager to call me to discuss the issue, and no call was made nor was a manager ever available during my stay. The second day the hot water was down the whole day. No first aid kit was available at the front desk so I couldn’t get a bandaid. In the guest laundry room it states to ask the front desk about supplies, and when I asked Alex at the front desk he stated the did NOT have any supplies so I had to go out and buy some. My partner and I wanted to rent the bikes available in the lobby but they did not have a helmet big enough for him because you only had one medium size and stated without a helmet we couldn’t ride them. How is that our fault they’re not supplied with correct equipment? Also they did not have the bike lock code for one of the locks. A rat was found on a trap on the first floor leading to the elevators. We have video. Our fourth day no house keeping was done but they brought up linen and blankets to do it ourselves even though we asked for them to come up for house keeping. We asked what they could do as a service recovery and Roberto stated we could check out 2 hours later instead of the initial 12pm check out, but the lady at the front said no because we weren’t platinum members.