누오보 - 윈우드 / 디자인 지구

Very clean, loved the pool area. They gave no information about the check in process until I messaged them about it. Also they only provided one roll of toilet paper. Seemed odd since we were guests and they provided many things like dish soap and sponges and dishes, toilet paper seemed like it should be included. If we stayed for a week or two then I see toilet paper not being included but it was for three days. We made it work. Also maybe we would have liked a place by the beach more.

The location of this property was great, but the customer service was HORRIBLE. They would not give us more than one single role of toilet paper, only one trash bag, one paper towel, and never once did we get a new set of towels. They said if u wanted this done you had to call the number and we called at least 3 times a day and we could never get a person and if we did they said someone would come but no one ever did. To make it worse , our toilet wasn’t working for 3 DAYS. And their solution was “don’t put toilet paper in it”, uhm excuse me ? So that was disgusting. These people do not care about their quests what so ever. I was so upset and we have still been calling because we want some sort of compensation for the worst experience we have ever had. But of course, no answer. Do not stay here if there is a place that will care about you like normal guests should be cared for.

It’s the worst hotel in the world. Stay away. No communication, staff don’t care. The room is poorly equipped, over charged on service fees

estuvo bien muy tranquilo buena atencion , la limpieza no esta del todo bien pero es pasable , por lo demas estuvo todo muy bien

Unable to charge phones, no coffee provided for coffee maker, poor quality towels and bedding, uncomfortable beds