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Llegamos y no funcionaba la app del móvil, estuvimos una hora y media sentados en una escalera porq no podíamos entrar. Solo tienes un wasap para comunicarte con alguien y no puedes hablar, cuando por fin vinieron a ayudarnos por dentro estaba en obras, no nos pudimos duchar agua fría, ruidoso y cortinas rotas entraba toda la luz. Como te quedes sin batería en el móvil no entras ni de coña!!!! Nada recomendable!!!

Totally let down by Hotels.com. No help offered before, during or after our horrendous stay. We’ve been using them for over a decade but we will go elsewhere now. We saw the reviews stating there was building work and contacted Hotels.com. They said we needed to wait until we got there before they could help. We stayed here December 2925. It was awful. The room reeked of tobacco for our whole stay, there was noisy building working on in the building making it impossible to relax. Check in was a nightmare. You had to download an app, it didn’t work. We couldn’t get in our apartment. Curtains falling off the rail, bin broken, pancake flat old pillows. The list goes on. Contacted hotels.com and the apartment owner multiple times. No help was given and compensation refused. Video evidence sent but apparently hotels.com aren’t responsible for hotels being on building sites, even they’re aware beforehand.

The trip started in very bad way. The first 3 days the building next to us was demolished and they builders were working since 7.30 in the morning... No one told us anything before the arrival, and obviously we were very disappointed, because we wanted to have a nice and quiet vacation, that s why is called "holiday". And another upsetting fact was when I asked the cleaner to call the landlord ( no one answered our messages on whatsapp), she did pick up the phone, and when we asked again to provide us with shampoo because there was none, she called us "cabrones" in spanish, which is an insult. She thought we will not understand, but I did. So I hope this mesaage will be seen by many, and we are still very disappointed. I would rate it 0 stars, but there is no option for that.