더 리트릿, 엘콧 파크

The attention to detail surrounding guest experience stood out to me. The furnishings, food, spa and staff were all top notch. Would highly recommend. The only thing is that the timings for things can be restrictive if you want to get the most out of your stay.

Lovely location and hotel. Spa pretty busy so hard to use facilities or find somewhere to really relax. Restaurant is fine but vegetarian options very limited. A mini bar/fridge in room would be nice. My the time we went to have tea in the morning the milk on the countertop was warm and a bit spoilt.

Some nice touches and lovely hotel but it was a rainy half term and was surprised that there was very limited activities available for children as advertised. Kids weren’t allowed to use the indoor pool at all. This was a surprise as I had read recent reviews saying that kids were allowed to use the pool at specific times which was why we chose the hotel in the first place as we knew the weather was bad. The spa team stated the chemicals weren’t safe for kids but I heard that spa guests had complained about kids which is why they had changed their policy. This should be made clearer on booking as we definitely wouldn’t have booked. Padel tennis was £52 for an hour for a family as you have to pay for balls and bats. Very steep and I assumed this was included as no mention of additional charge on booking. We braved the outdoor pool in the icy wind and rain but was a very short visit. Such as a shame as we had booked a 2 day trip and promised the kids swimming.

The small touches such as the tea in the room and the night cap and how well the rooms were cleaned

Lovely room and accommodation as a whole. Relaxing refreshing retreat!