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Disappointed that we didn’t get breakfast.

Booked in an emergency didn't realise no check in after 10pm I think it's disgusting my payment was still taken knowing the room wouldn't be available I would like a refund please

Dee was friendly and welcoming. The hotel has seen better days, it is a fixer upper at the moment. Reception smelled damp and could do with pot plants and flowers to brighten it up and make it smell welcoming. The room was a good size but it just seemed grubby, the surface wiring did not set a good standard, the bathroom was dated with surface wiring and pipework - not a good image. The photos on Hotels.com were from the hotel's heyday and very misleading as was the description. No breakfast even though it was in the invoice. No restaurant any more. Near bus and train terminus, but trains are diesel electric so vey loud in the room. The mattress was nice but the bases creaked. The smoking spot was right outside our room window so we had to keep the curtains closed. The hotel looks grand and imposing from the outside but it is very tired on the inside. Hotels.com need to get upddated descriptions or take it off.

It was cheap stay over but we ended up in a room with a bath that we was told didn’t work. The water stopped working and had to be fixed (the landlady was as quick as she could be to sort this out). The decor and furniture is old and uncomfortable however it is in the middle of a refurb (would have been nice to know this before I booked). The breakfast (that it states is in with the price) is non existent as the property has no kitchen. We would never stay here again.

I hate leaving bad reviews but feel I have to.. what a dump, i would of been better sleeping in my car, my room was next to the main road so all night all I heard was sirens.. when the sirens stopped.. a train would go past. Room was full of damage and pillows were so thick my necks aching today. Windows were filthy and no blind in the bathroom.