25.10.19I don’t usually write reviews, but this experience left me no choice because I feel it is my responsibility as a human to warn others. I’ve travelled extensively around the world from and have never once filed a complaint or received treatment anywhere near as poor as what I experienced at the Travelodge London Feltham.
I booked the room as it looked great on the website, was priced well and was close to where I was flying in which was awesome after a long flight from Canada.
Within just hours of lying down in my first room, I woke up covered in multiple bedbug bites. I reported the issue and completed a detailed written report for staff, outlining everything that happened. Despite asking for a copy, I was never provided one.
I was moved to another room, I put all of my belongings into a bag and did not bring them with me as a precaution until they would have proper bed bug care and left it with the staff that explained it would be kept secure.
The staff assured me that they're were no beg bugs in the new room but the same issue occurred again and I had even more bites and one on my neck close to my face. I wrote another report outlining everything that happened. Despite asking for a copy, I was never provided one for a second time.
When I sought help from staff, the situation was handled unprofessionally and dismissively. One employee claimed she didn’t know what to do because she wasn’t the manager. Later, when the manager arrived, she contradicted that statement, telling me the same woman was actually the lead when she’s away. The inconsistency and lack of training were shocking.
To make matters worse, when I brought up how this is a serious serious issue I was told that a bedbug detection dog had already cleared the room, therefore is implying it was not infested....despite the visible bites on my body. Rather than taking my concerns seriously, staff offered me a bottle of water and a continental breakfast as “compensation” for being bitten and having to vacate the rooms for health reasons. They continued to tell me that they do not have proof that they have bed bugs.
I requested that the hotel cover my dry-cleaning costs to ensure my belongings were properly sanitized and to show some responsibility for preventing the spread of infestation. I was told this wasn’t their issue because “we don’t have a dryer so we won't do that.”
Even more concerning, when I asked for my belongings back so I could personally ensure they were treated safely, the staff admitted they didn’t know where they were or where they had been placed. My items were eventually found on the same floor as the original infested room, which only increased the risk of further contamination.
At that point, I had no choice but to leave early and book new accommodation elsewhere in London, which meant additional costs and losing valuable time from my trip.
Since checking out, I have sent multiple emails to the email that the staff told me I would have to contact instead of them and continue to receive the same automated message promising a reply “within 7–10 working days.” It has now been weeks, and I have still received no real response, no apology, and no refund.
Bedbugs are a serious health and safety concern and the lack of empathy, accountability and communication from this hotel is absolutely unacceptable. I lost days of my trip dealing with bites, cleaning belongings and ensuring I didn’t spread pests to my other accommodation.
I am requesting a full refund for my stay and strongly urge management to take immediate action to improve their pest control and staff training procedures. I would like to receive appropriate action.
I would strongly advise other travelers to avoid this hotel for their own safety and peace of mind.
