버치 힐 스위츠 익스텐디드 스테이 - 블루 애쉬

So, the 5 star review is for Jose. Jose welcomed my family with such warmth and professionalism upon arrival! He went out of his way to make sure that we looked at multiple rooms and found the one that would suit our needs the best. Most hotels just tell you what room you’re in and send you on up, Jose went the extra mile to make sure we viewed our room and were completely satisfied before taking any payment from us. Jose accommodated us with minor needs throughout our stay. He also went above and beyond and made our chaotic checkout process extremely easy! Thank you, Jose!! About the actual room: The room was set up in a very cozy manner. The hotel is dated, but of course we didn’t expect anything with bells and whistles at the price advertised. Later on, we had gotten everything unpacked and gotten comfortable when we saw a roach on the kitchen counter. We were alarmed, but thought maybe it was just a stray… As the night went on, we saw about five total. I immediately alerted the front desk and they came out with a professional and sprayed the following morning. We continued to see roaches after that, so at that point we had to simply accept that they had an infestation and end our stay. The people in the building seem to have lived there for a long time and are friendly and speak when passing by. If it weren’t for the roaches, we would’ve stayed for the entire 2 weeks, as planned…

This place was a nightmare, would not recommend to anyone. All I can say if you like roaches, then this is your place. We had to leave and go book somewhere else. Never again.

Out Dated Outlets... Carpets had Stains. Burnmarks on bathroom floor where someone smoked in it. Paint chipped on walls. Furniture dirty and old and worn. Door Hard to open. Rubber strip bottom was torn. No Swimming pool. It was closed due to cracked foundation and drain area.

Walking up to the door all you could smell was Mary Jane, and yes I understand it’s legal there but should the worker be doing it while on the clock? And when got inside to the front desk, though she had visible hickies all over her neck she was sweet. Goto the room and smelled dirty there was some blue sticky stains on the floor and my son was to have surgery the morning pulled the sofa mattress out and the second you opened it the smell hit you, and it was either blood soaked into it or poop, there was no sheet on it so it was visible and I immediately left. When I called the front desk and I told her about the mattress was “ewwww house keeping should have caught that but thanks for calling and letting me know they need to fix that” that was it nothing else like let me get you a different room not that I would have taken it, but just the offer to try and make the situation better,, not just ewwwww, or just I’m so SORRY. So one sweet personality doesn’t make up for all that

The bed was comfortable but the overall room/hallways needed a good cleaning. We won’t be returning. There wasn’t even a washcloth in the bathroom.