하이드 파크 슈페리어 아파트먼트

very close to stations

We arrived at 2pm to check in but the room wasn’t ready, this was really inconvenient as we had travelled 3.5hrs and had a reservation at 3pm which we wanted to get changed for. The website said you could check in at 2pm so I really feel the room should be ready if that’s what’s advertised. Other than that, the apartment was clean and comfortable and perfect for what we needed. The location was also great, walking distance to Hyde park, the tube station and plenty of shops, restaurants etc. One thing we missed was a long mirror in the apartment and this would have made the stay even better.

No elevator With no room service

Pretentious, rude, and zero hospitality – a complete circus Without exaggeration, this was the worst hotel experience we've ever had. I was traveling with my wife, who is 5 months pregnant, and my 80-year-old father. Despite this, they gave us a room on the fourth floor of a building with no elevator. When I asked to change rooms, the only "solution" they offered was an “upgrade” to the same type of room, but at double the price — as if they were doing us a favor. Let’s be clear: no one is demanding that the hotel have an elevator. What’s unacceptable is that they treat the lack of one as the customer’s problem. The receptionist literally said, “Since we don’t mention an elevator on the website, you should assume there isn’t one — it’s all clear.” That is, apparently, their idea of transparency and service. We then asked for something incredibly simple: to leave our heaviest suitcases on the ground floor for a few hours so that my pregnant wife and elderly father wouldn’t have to carry them up. The response? A blunt no, delivered with a rude, arrogant attitude. They actually had the nerve to say: “If you can’t carry heavy luggage, you shouldn’t travel with heavy luggage.” No empathy, no professionalism, no basic human decency. In the end, I had to carry every suitcase up myself, without help, without a single apology, and without even the faintest trace of kindness or understanding from the staff. And to make matters worse, it’s been over 20 days since checkout and they

O apartamento tem camas confortáveis e bom espaço. A equipe de recepção é muito gentil. Muito bem localizado. Muito perto de estações de metrô e ônibus. O bairro tem restaurantes e mercado perto. A água quente do chuveiro acaba se mais de duas pessoas tomarem banho em sequência. Mas e só dar um intervalo entre um e outro que dá tudo certo. Não tem elevador.