사르하드 호텔

I had an exceptional stay at this family-run hotel. From the moment we arrived, the hospitality was truly heartfelt. The owner and his family welcomed us warmly and even offered complimentary confectionary items, which was such a thoughtful touch. The property itself is modern, newly built, and beautifully designed. Every detail—from the decor to the fixtures—feels fresh, stylish, and thoughtfully put together. It’s clear the family has invested a lot of care into creating a comfortable and visually appealing space for guests. The owner’s sons were incredibly helpful—always on their feet, assisting with breakfast and making sure every guest was looked after. One of his sons even walked with me personally to guide me to the Friday prayers, which was an extremely kind gesture that I’ll always appreciate. The breakfast had a good variety, and the entire family constantly checked in to see if we needed anything. Their respect, kindness, and accommodating nature made the experience feel very personal. In all my travels across Uzbekistan, this hotel stands out as one of the best in terms of customer service. Their dedication, modern facilities, and genuine care for guests make it a place I would highly recommend to anyone visiting the area.

The hotel is in a great location, but unfortunately, the customer service was very disappointing. I had booked and prepaid for two apartment suites several months in advance — one of them as a special gift for my newlywed brother. Upon arrival, we were told that one of our rooms was unavailable due to “maintenance issues.” However, after expressing our concerns, the staff admitted that they had actually given our reserved suite away as a free upgrade to another guest without our consent. Shockingly, they even suggested that if we had any concerns, we could speak directly to the guest who took our room. This is completely unacceptable, especially considering that we paid in advance specifically to secure those suites. It’s unfair that another guest received an upgrade at our expense. Additionally, the mattresses in the rooms were extremely hard and uncomfortable — they definitely need replacing. Overall, while the location is excellent, the service and handling of our booking were very poor and left a negative impression.

Very nice and new hotel. Lovely staff

Lovely new hotel, very charming and well kept. Our suite was spacious and super comfortable, everything brand new. Breakfast was generous and the staff really friendly and helpful — they even packed us a lunch box since our train left before sunrise.

Personale molto gentile