햄프턴 바이 힐튼 세인트 토마스

Great location to shopping, restaurants and activities, easy parking and getting taxes.

There was an issue of excessive noise (doors slammed, tv’s cranked way too loud, yelling in the hallway/ect) Saturday nite tween 10 pm and 1 am. I called the front desk and alerted them to the issue at midnight. This may have been the aftermath of a kids bday party earlier in the afternoon that took over the entire pool and outside lounge area. Like 20+ kids and their parents. I think the hotel did the best they could with the rowdy parties, so I don’t hold the staff responsible. The hotel could have more security as I did not see any other than at the front door. But I would without hesitation stay here again.

Too expensive for one thing. I had to add on a day to a pre booked trip because of the snow emergency in Boston. That’s not your fault, I know. But after a full day of travel I arrived at the hotel, tired and hungry, again, not your fault, we’re getting there. The hotel restaurant was booked by a private party, sweet 26 birthday or something, again, not your fault. Now the complaint part…desk clerk calls taxi for me to transport to restaurant, where ostensibly I could eat dinner. Clerk says taxi will be here in ten minutes, I could wait in front of hotel. Cool. Before I move into next part, I have to mention I am presently mobility impaired, walking with excruciating back pain due to upcoming procedure. I get outside to wait for alleged imminent taxi, nothing…10 minutes…20 minutes, go back in lobby to check with clerk, he acts like he’s never seen me before in his life. Here’s where I mention that out front of the hotel, there is no bench, no seats, there’s not even a hedge or a column U could lean to support myself for this long wait. At 35 minutes, gave up, thanked the desk clerk (admittedly sarcastically) went back to my room and cried myself to sleep. (of course I didn’t cry myself to sleep, that’s silly. I beat my children) I’m only reporting this because there seems to be a kink in the chain of good customer service here, and with so many products being out there and similar, sometimes customer service is the only thing that differentiates “good” from “excellent”.

Room was not clean for 5 days

When i reserve the Hampton hotel in st thomas Travelocity had two rooms one with a Ocean view and one with a street view i rented the ocean view to see the Ocean and of course pay extra per night all i got was HUGE CRUISE SHIP...every day for 5days ...try to tell management about this and this is what they say (Once again, we do apologize for the inconvenience, we are on a cruise dock, and the cruise ships come pretty much every day and leave during sunset hours. -Alianna)i have called Travelocity and they keep giving me the run around.charging extra for a room and all you see is Huge cruiseship is FALSE ADVERTISEMENT.