몬테고 베이 리조트

Newly Renovated Room Clean All The Amenities .

Check in is at 3pm and the waterside closes at 4pm. I booked this hotel specifically for the waterpark for my 2 sons. I booked 2 weeks ago and actually tried to cancel because they both got sick the day before. Since the hotel had no empathy for sick kids they would not give me any refund if I cancelled. I took my “healthiest” son so I didn’t waste $215. He was sad to know when we arrived at 430pm that the slide was closed. We still went to the pool and the pool room was cold! We felt the pool water and that was cold as well. Luckily the jacuzzi was great. The hotel room was freezing as well (our stay was Feb 15) and we were only provided with a thin sheet as a blanket. There were no extra comforters available in the “family suite”. The hotel and the hotel room were only mediocre with a lack of cleanliness. There was also no food available at the “resort” when we arrived at 430pm or for breakfast. Also we went to use the indoor playground and pool at 8am the next morning only to find out the pool doesn’t open until 10am which is also the check out time. It’s ridiculous the pool times are not conducive to check in/check out or towards families with young children. I highly DO NOT recommend this hotel especially for families.

Stay was during the winter and I’m sure that’s why our visit was disappointing. The “Waterpark” 2 slides and a pool don’t let the name fool you. Slide you have to be 48 inches leaving just a pool for my littlest ones. One of the days the pool was shut down half the day. The slides were barely open anyways. The staff were very friendly. Room was fine, would be nice if every room had a broom and dustpan especially being on the beach. In the process of remodeling rooms (I’m assuming ours was remodeled) but there was no toilet paper holder, a few dishes were stocked, no sink space in bathroom. I’m sure the pool area is a lot better during the summer. One elevator was down which happened to be on the opposite side of hotel from our room not a big deal till I accidently locked me and my two, two years old out of the room and took the stairs barefoot carrying them as were were going to the pool only to get to a set of stairs completely covered in ice still. Would give it another chance but if had similar experience in the summer would be very disappointed.

Overall resort was filthy

This is not a “resort” by any means, the place is sooo dated, and dilapidated! The place is in terrible need of renovation. The room had holes in the carpet. The celling had a patch job done but wasn’t finished, the couch had a tear. The pool was dirty, things were floating in the water. There was almost no lighting in the pool area at night, that made my children very scared. I didn’t realign encounter many employees, but except at the pool area and they were vet kind and polite.