메인스테이 스위트 프린스 조지 - 포트 리

The staff were very friendly and helpful

Didn’t have the balcony room I booked, didn’t refund my money after I left early.

We were notified at check-in that there were no elevators and that because of the type of room I booked, we had to be on the second floor. I understood and we managed, even with all of our bags, I didn't make a fuss. We got to the suite and the room itself looked beautiful and had plenty of room. However, the heaters in the rooms sounded like they were from the 1900's and were so loud that we ended up shutting the one off in the front room and turned up the one in the bedroom until it was time for bed. Once we got settled into the room, I then discovered that the television in the bedroom wasn't working and there was no remote. Didn't complain to anyone because we were so exhausted from the trip, we went straight to bed anyways. We soon discovered after using the restroom that there were no trash receptacles and made do with a couple of bags we had from the trip in. A very concerning issue that I did raise was the fact that there were no smoke alarms in either room, simply a wire that hung down from the ceiling. This my friends, is completely illegal and I made that very clear the next morning. I also made it clear the next morning that I was canceling my reservation for the next night because of all of the issues and the fact that we had ZERO HOT WATER to shower with, very disappointing. This was not only an issue for our room #238, but our friend room #218 down the hall. Even after complaining and cancelling our reservation we received ZERO compensation.

Room was dirty. The toilet was not clean at all. There was actual visible defecation. The floors throughout were dirty especially the bathroom with hair and a pill on the floor. The young man at the desk was very polite and friendly. The heater in the room clipped and made a very high pitch noise. We didn't shower because we felt it would be safer not to. There were no toiletries such as shampoo conditioner and even soap. I highly recommend to look for a different location to stay. We were lucky to have our hand sanitizer.

Yes