홀리데이 인 익스프레스 & 스위트 시카고 - 오크 포레스트 바이 IHG

I arrived early on Sunday, March 1st to see if early check-in was possible. I waited about 15 minutes before someone came to the front desk. Unfortunately, the staff member was short and somewhat rude when informing me that early check-in was not available. Later that day, I returned with my family to officially check in and settle into our room. When we entered, we were shocked to find that the room was clearly under construction and should not have been assigned to guests. The bathroom flooring had been removed, and there was a shovel and other equipment left near the door. It was unacceptable and disappointing, especially after a long day of travel. I believe her name was Tracey, and she did resolve the issue quickly, which I appreciate. However, given the circumstances, I would have expected an upgraded room or some form of compensation. Additionally, the pool was not available for use during our stay. Overall, while I appreciate Tracey’s prompt assistance and hospitality, this experience makes it unlikely that I would book here again.

Nice breakfast lot of options. Lots of people so had to keep refilling hot foods. Pool was not working when we got there but was fixed and I went in Saturday night. Pool is about the size of our room maybe 15x15 x4ft. Can't actually 'swim' like as in do laps. Family in there with a bunch of little kids really loud for a bday party. Loud echo in room. I left after a few minutes just doing exercises by side of pool. Not enough room for everyone who was in there at same time. No clean towels - good thing I brought a bath towel from our room. Hand rail by steps was loose, nobody at desk to tell either time I went there. Coffee in room was decaf. Black tea was also in there. Had to go for breakfast to get actual regular coffee which was very good.