정갈라 호텔, 비단타월드 리비에라 마야

Extremely disappointing and materially misrepresented online. Jungala Hotel is not a resort. It is simply three buildings with about 52 rooms located inside a massive 1,000-acre timeshare complex shared with six other properties: Grand Mayan, Grand Luxxe, Grand Luxxe Jungle, The Bliss, Residences, and Mayan Palace. Most photos shown online (everything outside the rooms) are from those other resorts and do not represent the Jungala Hotel itself. The reality of this stay is constant commuting. The Jungala buildings contain rooms only. There are no pools, restaurants, bars, gyms, spa facilities, or beach access at the hotel itself. Every pool, restaurant, gym, spa, and activity is located at other resorts within the complex and shared with thousands of timeshare guests. Getting anywhere requires golf carts, often with 20+ minute waits and 15–25 minute rides. The listing references a private beach and water slides, which is misleading. The beach is not private and is shared with all properties. It is about a 15-minute ride away at the south end of the complex. There are no pools or water slides at the hotel. The Jungala Water Park is a separate paid attraction (about $75 per person per day). There is no real concierge (only golf cart dispatch) and no physical kids club or staffed drop-off facility. Rooms are nice, but everything else requires leaving the property.

We really loved our stay. Pros: staff was super kind and helpful everywhere, the Jungala hotel suite is beautiful, shower, bath products, main pool, Jade store, ability to walk on jungle paths everywhere or take trams, food in most restaurants is good! Jungala Aqua Park was awesome. Not too big. Great for a young family. Cons: doors in suite dont all close completely (closets, bathrooms), concierge is very available but doesn't always follow through on requests (asked 3 times for child's bed to be made in living room but just ended up doing it ourselves with sheets provided in closet)

Wow! Really blown away by our experience at the Jungala. The room was spacious, clean and very well designed. The kitchen had everything we needed to make breakfast, lunch and the occasional dinner. All the staff were so courteous, positive, kind and hospitable. The grounds are beautiful and lush ans the boardwalks are a lovely way to get around. The pools are fantastic. The Cirque du Soleil show was magical. The aqua park was a blast. We loved going to Salum for dinner or ice cream or entertainment in the evenings. We would stay much longer if we could…