테이텀

No staff, no bar, no pets

The whole package was perfect. From price to amenities

Whilst this was one of the nicest and most comfortable rooms we stayed in in the area, the service was unfortunately very poor and unprofessional. There was no one at reception when we arrived in the afternoon, and no one was answering the phone number displayed outside reception to call if unattended. We called at least 10 times over a period of several hours and calls were ignored or declined. Eventually I got a response after texting the same number, just when we had started looking for alternative accommodation and got Expedia involved. They had apparently missed our reservation and weren't expecting any arrivals. Someone eventually came to let us in shortly after 21:30. There was very little in terms of an apology or any sort of service recovery after this incident, no communication. This would have otherwise been an excellent stay, however the service was unacceptable so I cannot recommend this.

I had a great stay. Thanks to Eunice and the team for cleanliness. Thanks again. Peace and quiet as well.

Clean and well appointed place, stayed overnight