헤븐 라이크 스테이즈

Great communication for check in! The room was spotless, the location was central and the suite has an incredible view of Lake Ontario!

This this a scam, I will be disputing any charges for cancellation as I was told my room was an apartment with a shared amenity of a bathroom. This was not documented. The company proceeded to ask for cash to clean a single occupancy room. I will never trust Hotels.com with my business after this experience on my work trip.

DO NOT book this place, ever. The address written on the reservation is not the same as where you stay. We got there, received a text saying we needed to make a deposit of 350$ and then we would receive further instructions. We paid, got the instructions to another address

We made a reservation for 300 Front per the listing-1200+ sq foot suite“Heaven Like”. Three hrs before check in we received call saying the room was “shared” - a two bedroom condo that rents out a room each to two different groups - so you end up being in a suite sharing it with other people. This was not clear in the listing whatsoever. Told us they had an upgrade available for a private suite but that it would be an extra $280 that we would need to e-transfer. As it was so last minute and driving into the city during World Series-we agreed as we wanted a private suite. Twenty min before check in and sitting parked near 300 Front waiting, we still did not have check in details. We finally get details sent at 3:55 (check in was only at 4) directing us to another building - west approx 2 km. At no point did they tell us the private unit was in a different building all together. Told us the private unit was two bedroom and two bathrooms, there was only one bathroom and the second bedroom was a bed inside what appeared to be a closet/storage room. Holes in wall, two person seating table when we had a group of three, large dirty pool table in the middle of the room taking up the entire kitchen area, dirt all over the walls and what should have been “Heaven like views” we had full view and noise of railroads off our balcony. They left us only 3/4 of a roll of toilet paper and no hand soap. Had to message them to ask them to bring some while we went out for our event/dinner.

I was not able to get into the property. I tried to call them the day before my arrival and was hung up on and when i called again and left 2 messages , no one returned my call. I received a text the next day which claimed to have a link on it to fill out some information but there was no link connected to the text. When i replied to the text that i would not be coming to the property they replied with a reply of " Sounds great. Please let us know once the form is completed. i had contacted Expedia the day before my arrival with my concerns and they were more than helpful in trying to alleviate my concerns but in the end i did not go to the room. I would definately say beware of this property. They even sent me an email telling me to make no contact with them before my arrival .I am very very dissatisfied with this overall experience.