호텔 벤투라 생트로페, 태피스트리 컬렉션 바이 힐튼

We arrived at 12.00 and got very surpriced when the offered to have the room, but it would cost an additional 50%, as l got disappointed the updated the offer to 100 euro. I dont think this is good customer service.

The hotel is in a great location and the property itself is very charming. Unfortunately, my experience with the staff was extremely disappointing. After a long day of travel, I arrived hoping for a smooth check-in, but instead spent several minutes having to prove that I had previously spoken with someone at the hotel by showing them a conversation linked to their phone number. Rather than trying to help resolve the confusion, the staff were dismissive and unaccommodating. While I understood that early check-in could not be guaranteed, there was little effort made to assist us in any way. To make matters worse, the room we were initially assigned had visible mold, which was both concerning and unacceptable. There was also significant confusion regarding payment. I had prepaid for the room prior to arrival, yet I was told there was no record of the payment. Despite only staying two nights, there seemed to be uncertainty about charges even though I had already paid for three nights in advance. I am not someone who typically complains, but after repeatedly trying to calmly explain the situation and seek assistance, I felt I had no choice but to be more firm in order to get any help. What should have been a simple and welcoming arrival ended up being stressful and frustrating due to the staff’s lack of professionalism and willingness to accommodate us.