키스우드 하우스 호텔

Staff doing absolute best……. Hotel, especially health club is very dated….. website looks so much better than reality, therefore, I think expensive for the actual product. Although, room size was very good.

Where does one start!! Upon booking, the lunch menu presented a reasonable selection. Upon arrival menu was severely reduced to burgers and chips or sandwiches. From the standered that was projected on the website, one would expect an extensive three course lunch with plenty choices. There was no advanced warning / communication of this change. Staff, appeared poorly trained with little or no knowledge of menu choices , products or services. Waiters had to continually refer to the kitchen with regard to simple questions about the menu ie what did loaded chips mean. Orders of food and drinks took a long time to arrive. We ordered baileys and got a baileys coffee. Coffees in general where barely warm and was told it was the machines fault. The property its self is very tired and worn out. My first encounter was a soft comfortable chair in the lounge area with a very wonky chair leg with two loose screws and one missing. This could have been very dangerous, particularly for the more elderly guests. The breakfast was barely warm and served on cold plates. The receptionist and catering manager where pleasent and helpful but the whole experiance was very poor and disappointing. Fawlty Towers comes to mind certainly not 4* as advertised and certainly not worth the money.

It was mixed. Pro’s: it has a pool which is warm (you have to book) Staff are very helpful - I had someone change my room, retrieve a pillow and they gave me some ear plugs. They were very sweet. Reception area is nice - beams/nice seats Nice hot shower Cons: On my booking I asked for a quiet room away from the road as im a light sleeper. On arrival I was given a noisy room with single glazing at the front near the main road. They did change it however when I asked to be loved. Reception area was chilly A snagging list needs to to happen right through the hotel - lots of peeling paint, stains, badly botched filler, tiling etc.. My room phone didnt work At the pool the sauna had a dont use sign on it and the jacuzzi had an out of order sign on it The pool area could be improved with little cost…lots of laminated paper signs in different fonts stuck all over walls, wonky plant, stuff that doesnt match other stuff eg doors into changing rooms, walls outside those doors different colours … its a bit of a mishmash. Staff may be too busy as on 3 occasions things asked for were forgotten and staff had to be reminded. They were lovely but just seemed busy. Lumpy mattress … I layed on my pillow to cover the lump sticking into my rib