캐스틸로 리얼 세인트 오거스틴 비치, 테이프스트리 컬렉션 힐튼

Quick check-in, friendly staff, large room

The overall property looks like it’s going to be very nice, but we had multiple issues. The main issue is there was no hot water for 2 days. It was a cold week and them having no hot water was genuinely terrible and the hotel did not care. They had their maintenance guy trying to fix it instead of a professional which I’m sure led to the delay and they didn’t offer any way to try and make it right. Just shrugged their shoulders and said sorry about it. On top of that, we found 3 roaches in our towels. The water pressure was low & warm at best the first day before the hot water broke. Housekeeping didn’t do anything to our room outside of swapping towels. The last things wouldn’t have motivated me to write a review but the hot water was infuriating and the hotels lack of initiative to try and make it right.

No hot water and cold water .was not informed from management. Will never stay there again.

Everything is clean and the staff is great!

The hotel is very nice, the breakfast area great and the lobby, the room was spacious and had a nice balcony overlooking the pool and sea view. The staff are friendly. The gym was also a very well equipped gym. Problems: housekeeping needs serious improvement, they don't have enough staff so rooms are not cleaned on time. The restaurant does not operate between breakfast time and 5pm so you spend the whole day at the pool without any drinks or food. Kind of silly to expect your guests to order Deliveroo when you have a beautiful pool open all year. Gym was never replenished with towels and some days had no water either. The bathroom had a constant bad smell of drainage and water pressure was very poor.