트래블로지 텍사캐나

It was a nice place to stay

I actually don’t know what to say and where to start from. This hotel is a joke yes you heard right this place is a joke. I was traveling from New York to Texas and was super tired I booked the room through Expedia and because this place has 3 star rating. I didn’t check other people responses about this hotel. When I arrive around 9 pm their are no one in the front desk I found a number that shows that I have to call ok I called some one came in 10 min which is alright. But when I entered to the room,room has very weird smell which will hit u through the brain right way. When I went to restroom toilet seat was Dirty with hair on it towel is dirty bathtub is dirty. When I went to bed for sleep I shocked all the pillows and bed sheets has dry blood mark. And it’s a lot. And bed sheets as some black crumbles from chips it was looked like some one stayed and it never been clean for while. I was super tired because of long journey I went to the front desk and I found a paper that showed that they left door is locked they will come back in the morning any emergency call 911. Had no choice so I take the bed sheets out and stayed top of the mattress with use of my cloth as pillow. In the morning I told them also I asked them about break fast and they told me their stuff supposed to bring the breakfast didn’t came today so today no breakfast. I mean after all those things in their room I wouldn’t eat anything from there.their are a lot of roches there to give u company. I want refund

Bed bug infestation and cockroaches even crawling in the bedthe treatment of employees and the unprofessional atmosphere. The lack of concern when I brought the bed bug and cockroach issues to their attention. When I checked out th mean named Sonny at the front desk even as went as far to try to make me feel like these issues were my fault. Told me as far as he was concerned I could have brought the bugs in with me. Though I had a video of the baby roaches crawling in the bed with in the first 5 minutes of being in the room.

No ice machine, only one way in, electrical wirings exposed, air conditioner not cooling, room smells of cigarettes and was told this is a non smoking room

Hotel was difficult to find and check in. We arrived at midnight and crashed. Curtain would not shut enough to block bright light from entering room. Room looked ok but carpet was wet under a/c unit. We killed four roaches during our brief night there. The next morning we noticed while dressing, that we had no toiket paper or tissues in the room and NO HOT WATER. After dressing we went to the lobby and complained. Staff said they had to turn off hot water to make repairs. I asked for a refund and was told no. We booked this room through Expedia because of the hotel rating of 3.0 and very low sale price. IT WAS NOT WORTH IT. I expect a refund. If we had been told there was not hot water when we booked, we would have looked elsewhere.