그랜드 머큐어 푸카 파크 리조트

We really enjoyed our time here. It felt like we were living in the trees. The staff were very pleasant and helpful.

The room was beautiful and the bathroom had a heated floor which was really nice. The resort was within walking distance to the beach. The big knock against this resort is the food. They offer a very underwhelming continental breakfast for minimum $23 nzd per person. It was not good value for the cost. For such a nice resort, they have a lot of room to improve on their food options, especially since Pauanui is so remote and the closest food options in town are extremely limited. Some of the restaurants in town are only open a few days a week. We had to drive 30 mins to the next closest towns to find better restaurant options. Don’t rely on this resort for good quality food options. It is otherwise well maintained and located if you’re looking for a beach vacation.

Room decor lovely. Position lovely in the forest.

Great 2 night stay would recommend!

The 'Lodge' itself is great, but its not a 'Resort'. Its what we were expecting and had everything we needed - BUT... The F&B experience was poor. The Buffet dinner on Sunday which was pitched to us three times to reserve was below expectations both on variety and quality. It had extremely limited options. When being seated the wait staff could barely speak to us in English and we were not offered a drink, or given any orientation as to how or where we could obtain one (I went to the bar to purchase). We booked for the dinner over the phone on one of the three calls - which were really motivated by selling the 'Accor Vacation Club' to us. When we arrived for dinner they had no record of our booking and were informed that the food needed to be taken in due to health regulations - this left us 30 minutes to eat a NZD$120 buffet which consisted of sushi and a curry. Breakfast was slightly better and basically what you expected but again - F&B staff have either no training or desire to be there. A person working the coffee machine at 7:45am would be a reasonable expectation and the offer of a coffee when seated would be fairly low expectations.