The rooms were clean and well appointed. The staff, top to bottom was amazing.
The staff was so welcoming and polite! We were greeted at check in with wine and popcorn. All of the renovations were nice and we really liked the new vibe.
So my room was not available. When I arrived lady at the front desk told me that you guys had plumbing issues and that they had arranged for another room at a different hotel.
I had paid for an oceanfront view with you guys, but when I got to the other hotel, they did not want to honor it
I got in touch with somebody at Charles’s front desk and they help make the arrangements so it all kind of worked out at the end but I never actually stayed with you guys
Great stay - staff and facilities were spot on.