22.05.10I have email them from 2020 to request to change date, at first they told us will exchange date for us till we can travel out.
When I call back to them at 2021 to request the travel date, they speak English with me but they told '' sorry I can't understand English'' and hang off my call.
What a horrible experience is this, and I try to email back again to them regarding reschedule the date on 14 Match 2022, no one reply me until now.
Can anyone pls take any action for this ? I tried to be nice too, but this is the worst experience I have and no one wanna help us to solve problem even I call and reach the number and I just get a reply '' I don't understand English'' and hang off my call.
Really feel disappointed in this matter, while group of us planning to have a nice trip and this kind of things happen.