홀리데이 인 익스프레스 호텔 앤드 스위트 버밍햄 - 인버네스

Hotel was recently updated and the room was spacious and had a nice little kitchen.

The staff was excellent, can’t say enough about how good they were. There were some problems with the rooms. The first room the television didn’t work. We were moved to another room and several of the electrical outlets didn’t work. The breakfast was very good and the coffee was excellent. Even with the room problems it was a good stay.

At first I was so happy because the decorating and the coffee (always available) was so good. However, it turned. I was there for 4 days. I only had housekeeping 1 of those days and that was ONLY because they marked my stay for only 1 night. I found that out when my key would not work the next day. So NO housekeeping, no fresh towels nothing. Then there was no stopper in the tub. To take a bath the towels were needed to plug the drain. On day 2 I went to the front desk and asked that the toilet be unplugged, the stopper be installed in the tub and requested housekeeping. Maintanence came quickly, toliet fixed, stopper installed BUT the stopper will not STAY UP. No way to empty the tub or take a shower without filling the tub. Housekeeping NEVER came. All I saved was the $20 house keeping tip. I would like my stay refunded or at the very least substantially reduced!!!

Beautiful clean room and very friendly front desk staff members.

Room was great , clean , and service was great