흄 호텔 & 스파

Romm was clean and updated. Lots of amenities on premise.

Didn’t use the spa. The counter staff were very friendly and helpful

Yrs

Nice stay and the food is good

Overall, it was a good stay. The hotel is well-maintained on the main level (originally built in 1898) and the upper levels are tastefully renovated and clean. When we checked in, we were told Expedia had oversold our room (2Q suite with a sofabed) and that we would be placed in a 2Q suite room. This was not ideal since we are a family of 6. We asked for a cot which they accommodated. I asked if I would be refunded for the $30 room cost difference and the lady said "it would be looked after" (it never was refunded). When I checked on their direct site, I noticed the suite with a sofabed was still available. The General Store restaurant located on the main level offered delicious food and great service. We went back for dessert after enjoying a walk downtown and our previous waitress recognized us and again, was pleasant. Upon checkout, we were told we had a charge of over $80 without explanation of what it was. I refused to pay it and asked what it was. They said it was because of our extra guests and I said we would have walked out had we known we would be charged for our children to stay in the room (an extra 30% of original price). They ended up removing the charge. Note: they charge over $20 per person (including infants!) for any guests over 2 staying in a room.