캔들우드 스위트 오스틴 노스웨스트 - 레이크라인

We stayed for 7 nights. The bed linens, bathroom, dishes, sink, microwave, and refrigerator were all clean. This may be a COVID issue, but there was no housekeeping for the 7 nights. Had to exchange dirty towels and wash clothes for clean ones at the front desk. Otherwise, we enjoyed our stay.

Believe it or not, the best amenity was a recliner in the room, and I selected the hotel based on this -- for both sleeping and reading and relaxing.

When we got to the hotel there was urine in the toilet and on the seat. The floors where sticky and not cleaned. The stovetop had grease all over it and our pillows did not have sheets on them

There were many things we didn’t like. For starters, the customer service was horrible. As soon as we got there to check in, the receptionist (female) was very rude and seemed to be bother by the fact that we were there. We received no greeting and instead were treated as if we were garbage. Her attitude only got worse. When we went up to our room, the door was open and it was not ready. It was a mess. Check in was at 3 and we had arrived at 6. Why was our room not ready? When we went downstairs to explain that to her nicely, she asked “what’s wrong with the room?” And she made an excuse that they were short staffed and it would be another 20 minutes to get the room ready. The cleaning lady went up and within five minutes was back downstairs. The receptionist quickly went upstairs as well and there is a reason why I’m bringing that up. Once she let us know, we got to our room, there was no coffee maker, no iron, no toilet paper and no remote control which was very strange. We went downstairs to ask for the remote and on the way there stopped another guest to ask if they had the same experience and were told that yes she was VERY rude to them, they had no coffee maker but they had a remote control. At this point we were very frustrated and no longer wanted to be there but we had no choice as it was not refundable and not cheap. There’s a lot more to say but I’m limited. VERY HORRIBLE, nasty and will not be returning. For $200 a night we expected a lot more. No thank you.

Everything was good receptionist was very rude