디비 빌리지 빌라

Lovely resort beautiful pools! The room was well layed out, however had the smell of moldy laundry. The food and restaurants were lovely at all times. Please avoid the concierge service. The woman with who we tried to book an excursion with at the concierge was very intent on upselling us to “her favorite” excursion, refusing to answer direct questions and instead, redirecting our attention to her preferences, taking at least 45 Minutes to show us pics on her phone, even after us saying no countless times. Finally, all we wanted was to order a cab to see the palm beach area and she gave us a hard time about that, telling us it was “closed” ( it was not) saying she alone needed to call the cab, we could not, and when I finally let her know I was getting aggravated 45 minutes later, she told me to calm down. I went ahead and booked our dolphin catamaran through the expedia app Myself, and had a WONDERFUL TIME! Our cab driver gave us his direct number and we used him countless times and he was lovely. Avoid the concierge at this resort as I believe they might be commission based, rather than guest services. Otherwise, a lovely stay at this resort, we would definitely stay again.

Overall it was a nice place to stay for our first Aruba trip. The food and drinks were great. We did not upgrade to the Mega all inclusive package and still found great food to eat each meal. Access to the beach was very convenient and the staff was very friendly. Upon check in, the shampoo, body wash and handsoap were empty in both our bathrooms and the toilet was not working in the main bathroom. After 2 days and 4 phone calls to front desk the soap, bodywash and shampoo was refilled. The toilet was never fixed. There was also not very good water pressure in the shower making it difficult to wash my hair. The grounds were well kept and we always had a cold drink in our hand. Aside from the smaller issues we still had a great time!

Booking info was not what was included once at the resort. Not truly all-inclusive--three restaurants to choose from. We had to hike to get to the beach so "beach access" seems like a vague if not misleading description. And the bartenders completely ignored us. Room was nice, spacious. Too far to walk from room to pool, beach, restaurants, etc.

Everything was great- room clean, staff helpful, friendly, and efficient.

Staff