퀄리티 인 브랜슨 - 하이웨이 76 센트럴

The room was clean and checkin a breeze

Staff was excellent. Room needed work. Nasty baseboards

First off. I had stayed at this hotel previously about 10 years ago. And had an amazing stay. I'm not sure what happened in those ten years, but at the very least, it's false advertisement on the Hotels.com website. As all the pictures and information do not match the actual condition of this hotel. The pool area is run down and the hot tub and sauna are not in working condition. These should be removed from the hotel description as the lady at the front desk told me they are permanently closed. The pictures are very deceiving as well because the area is very run down, the waterfall feature in the pool area is broken and rusted. The water in the pool is not heated. Tried to get ice from the room where they have the ice maker and vending machine. Our key card did not work to gain access. At the very least, changes should be made to the pictures and description of the amenities as obviously they have changed. I would have chosen a different hotel if I knew this one has been run down over the last 10 years. We work very hard physical jobs and we were looking forward to the sauna and a soak in the hot tub.

The room was nice but there was nobody in the lobby! It took 30 mins standing outside trying to get short of someone to get us our room keys!

Staff was very friendly and room was clean and confortable.