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While the staff at this hotel were individually wonderful, our stay was only manageable because my girlfriend speaks Haitian Creole. Without her ability to communicate directly with the team, our many issues likely wouldn’t have been addressed. Unfortunately, the hotel failed to provide the experience I actually paid for on Expedia. ​Upon arrival, our first room was completely uncleaned; it looked as though the previous guests had just walked out. After a long wait to be moved, I was denied the private balcony I specifically booked and paid for. We were eventually placed in a first-floor unit that lacked the advertised balcony entirely. To make matters worse, the AC was highly inconsistent, and because the room wasn't properly sealed, we dealt with lizards inside and were bitten by mosquitoes throughout the night. ​The final straw was the door's electronic lock system, which failed completely. We weren’t even given a key card because the technology was broken; we had to be manually let into our own room by the front desk every single time we returned. This was a massive inconvenience and a clear security concern. Because I spent a large portion of my trip dealing with three different room changes and never received the room category I contracted for, I am seeking a 50% refund for this stay

La chambre était correct, sans plus car il y avait sûrement eu un dégat d'eau, au plafond car il se dégradait. Le déjeuner était très bien sauf le café qui était imbuvable. Aussi, il n'y a aucune navette vers l'aéroport.