아메리뷰 인&스위트 - 헤이워드 WI

Room very clean. Staff very accomodating!

There was no one at check in, I waited for 20 minutes. The pool and hot tub were closed (in the winter?). The thermostat in the room didn't work. The TV didn't work. The room itself was worn out. I paid over $300 for this. I request at least a partial refund.

Our second floor room was recently remodeled, with two, firm queen bed mattresses and more comfortable linens that I usually expect from a Super 8. The bed frames were the platform style that you cannot loose items underneath, which is always nice. The flooring was new and clean, and the cabinets had nooks instead of cupboards --again, storage I really like because it makes sense and I won't leave items behind because I forget to look in a cabinet. The front desk was really helpful, Maddy answered multiple questions and was just really pleasant to interact with. I'm planning to stay again when I'm in Hayward.

The room had obvious substantial water damage. It was not repaired. Baseboard electric heat was torn up and didn't work. Only heat source was a portable electric heater. Internet did not work in this room. This was an unacceptable room and it should not have been rented. I paid full price for an unacceptable room. Second worst hotel room I have ever experienced.

Room was run down and dirty. Difficult to keep room from being too hot.