The friendlyness of staff is incomprable. Katrina, and the gentleman at the reception desk were cordial and respectfully accomadating.
I didn’t end up actually staying here. I picked up my daughter from the airport and went to check in at midnight. The office was closed. The phone that is on the outside of the office is busted and hanging from the wall. I tried calling the Offices of the hotel-Several times—their call center must be in India and could not understand them. They kept telling me that I needed to call back and hit different numbers and to get different help. One woman was finally helpful and said that she was trying to call the manager of the hotel. No one answered her. Now it’s 1am..Still nothing. I was standing out in front of the office with another woman who was also trying to check in. She had the same experience…we both had the idea to go to another location of extended-stay. We went there. It’s going on 130 at this point..at this other location they could not transfer our reservation. I told him my experience of trying to call customer service several times during the course of the last hour and a half with absolutely no help. All they could do is apologize. They were also closed and happen to be open because somebody had lost their hotel key. Their phone on the outside of their office was working. Do not stay with extended-stay. The customer service was terrible and I’ve been charged for the night and I’m still working on getting the refund. What do we do when we are getting off of our flight at midnight and no one is in the office and this location is next to airport.
Smell of smoke everywhere, inside room and outside. Outside unkept, dirty, needs cleaning and painting. Room carpet disgusting.
There were roaches in the kitchen area, bugs in and under the dresser, bugs coming out from under the toilet, bathroom sink and shower did not drain.
My room bathroom had hair inside the tub. My light switch wasn’t working, my bathroom shower was very baggy and string together. It wasn’t good at all and I was disappointed.
