레지던스 인 콜롬비아 웨스트/렉싱턴

Great staff. Convenient location. Clean and spacious suites. Wi-fi upgrade is needed - lots of lag. Second stay. Will be back again.

First room was located on a row of gutted rooms with the doors open. The floor was under renovations. You could smell the saw dust on the entire floor. I was told construction was scheduled daily from 8-5. I requested a room that wasn't near rooms under construction. When I walked into my new room with my 1 yr of grandson, I found a wad of chewed gum on the floor. The room had just been "cleaned." I requested to have the entire room (re)vacuumed. The toilet had hair strands all over the seat, and what looked like dirt smudges. When I asked one of the ladies cleaning rooms if someone, (or if I could get cleaning supplies to clean it myself), she rolled her eyes and said, "I checked that room myself. The seat is not dirty, its a burn. You can just go to the front desk and complain." I tried to tell her I had no plans on complaining at the front desk, she kept ignoring me. She eventually called someone on her radio to clean it. Day 2, a guest was in the breakfast area with her dog - touching him and touching the shared utensils to get food. A kitchen staff member told her she had to remove the dog from the area. Day 3, I watched a guest take breakfast sandwiches off her plate with her bare hands and place it them back in the warmers. I told the staff in the kitchen but nothing was done. I then told the rep at the front desk. Not sure if she ever addressed it. This is my second time at this hotel. First stay was fabulous, this stay was disappointing.

This is my second and last time staying at this hotel. First time was great, but this time not so great. When I walked in, it was obvious the lobby was undergoing renovations. But when we were assigned our room, we walked past 4 fulky gutted rooms with

Very nice spacious room. Comfy mattress , lots of natural light. Could still use a little more repair but the whole hotel is undergoing renovations. It’s located in a very good area, across from Lexington Med Center and lots of restaurants and stores. We will stay there again in the

Space and clean