익스탠디드 스테이 아메리카 - 멤피스 - 울프체이스 갤러리아

The room was nice and clean. The atmosphere was pleasant.

Room was gross. Old and dirty. They did not have hot water. Tv remote did not work. Got this room due to the kitchen and they were limited on dishes, utensils, pans etc. sick did not work, bathtub flooded and we had dirty Luke warm water covering our feet and ankles upon showering. Tv remote did not work and we were replaced with I one that had missing buttons. I spoke to the front desk about our issues only to be told maintenance was only available part time and would have to enter our room without us being present. - made me super uncomfortable considering the location and premises. The front desk manager would not move rooms after 3pm which made it even more difficult and not accommodating. In the end they did not have any other rooms to switch us to so I had to have Expedia get involved and request a cancellation for the remaining three nights i was scheduled to stay. (I Booked 4). They refunded me two nights and made me pay for 2. Although they promised to refund it all as it was their fault for all of the issues. Not happy. The room was a basic double with pull out sofa. Hotel was dirty. Breakfast is a “grab and go” breakfast. Muffins coffee and orange or banana or apple granola bar etc. not happy with all the limitations after making management aware of the issues. This hotel needs a major renovation. Very old and 90s style. The extended stays I’m used to in Orlando are modern and up to date. Won’t stay here again. Wouldn’t recommend it.

What we needed for a one night stop while traveling.

The checkin was good and the lady who checked is in was excellent.

Staff, clean rooms