스프링힐 스위트 멤피스 이스트 / 갤러리아

My room here was canceled by the hotel and I was unaware. My family and I drove over 500 miles to Tennessee and we didn’t have a room to stay in. Spring Hill Suites Memphis East- Galleria owes me for my complete hotel stay. I have an email that was sent on 11/11/25 stating that they had to urgently cancel my room for an unforeseen event that has occurred with the military. They stated that they have sent the cancellation to Expedia advising as this was not a personal cancellation. This is totally on the hotel itself. I’m a very upset customer as this affected me and my children. Please contact me as I’m

This property was absolutely disgusting. The room was old and nasty. The paint was piling off the walls. There were cracks in the ceiling. Everything was either rusty and dirty. The room had an awful smell. The bedding, the floors and the furniture looked decades old and so nasty. Immediately left the room and requested a FULL refund… still waiting on the funds to release from my credit card. VERY DISAPPOINTED!!! The pictures are deceitful!

It was filthy, smelled like cigarette smoke and the smoke detectors had veen pulled out of the ceiling. The second room they moved me to smelled like urine. The third one was clean, but the tv didnt work and it was very noisy. I will never stay there again.