홀리데이 인 익스프레스&스위트 클레이풀 힐(리치랜즈 에리어)

The best hotel experience I have had in a long time. We had a car ride that was incrediblv chaotic anc stressful so we arrived 6 hours later than expected and in the middle of the night. Sarah helped us get checked in quickly and efficiently. She even helped with a phone charger that I forgot to pack ano signed us up for late check out so I could sleep in The dav staff was iust as amazing. I wish I had gotten everyone's name. From the housekeeping staff, to the buffet staff, to the front desk staff anc even maintenance (becuase I apparently do not know how a deadbolt works) evervone was kind and helpful. They made my large family feel welcome. This hotel gives us a reason to come back to the area. I would recommend for anvone wanting to enjoy mountain scenery and a great stay!

The best hotel experience I have had in a long time. We had a car ride that was incrediblv chaotic anc stressful so we arrived 6 hours later than expected and in the middle of the night. Sarah helped us get checked in quickly and efficiently. She even helped with a phone charger that I forgot to pack ano signed us up for late check out so I could sleep in The dav staff was iust as amazing. I wish I had gotten everyone's name. From the housekeeping staff, to the buffet staff, to the front desk staff anc even maintenance (becuase I apparently do not know how a deadbolt works) evervone was kind and helpful. They made my large family feel welcome. This hotel gives us a reason to come back to the area. I would recommend for anvone wanting to enjoy mountain scenery and a great stay!

Room 324 needs some works :/ - bath and shower are aged and stained - shower handle stayed in my hand when I turned off the shower Otherwise the stay was good, had good services from the staff, breakfast was ok

Hotel is loud and dated

I came to the hotel to check in. The lady at the front desk was very polite and professional. Check In is at 3 but I was there at 2. She let me check in even though she didn’t have to. She did inform me as I was checking in that there was no water due to a busted pipe up the road. She said it would be around 4-5pm it should be fixed. There was not a working bathroom in the whole building. No restrooms or sinks to wash hands. I was fine with it because things happen and it wasn’t the hotel’s fault they didn’t have water. 4pm rolls around and I go to the front desk to inquire about an update on the water. I was greeted by a female who stated she was the manager. I asked about if there was an update about the water situation. I was informed that it could be in the next hour or until the next day after we check out. I was talking in a calm manner not being rude or came off as being rude. (If I was rude I wouldn’t be writing and giving a low rating) the Manager decides to kinda talk down to me like she was better than me. With somewhat of an attitude. Now I completely understand if I had an attitude she may have an attitude because after all we are all human but as stated above I KNOW I was not rude what so ever. Being in the hospitality business the customer should feel comfortable and welcomed, I did not feel that at all. I would recommend retraining the manager in hospitality. No I don’t want a refund or anything such as compensation.