The Pittsfield Hotel Apartments + Suites

clean room and bathroom, quiet when the party down the hall ended. check in at 8 pm was strange because i got the error message that my room wasn’t ready. luckily when i got someone on the phone it turned out that they were just missing my card for the mini bar.

There is no one at the building to assist you when you can't check in. And you won't be able to check in. There is a number to call which will never get answered. We finally got into our room after 5pm with cleaning staff still in room. The next day after over 45 minutes of trying to connect with someone via the phone number provided we gave up trying to contact staff. It was only when a cleaning person came to our door 15 minutes before check out to tell us to leave that we connected with staff. The cleaning person was able to call a hotel staff member named Rosie right away and for cleaning staff Rosie picks up right up. If you are a guest they don't answer. Rosie was beyond abusive and totally unprofessional. The rooms have TV's that don't work and the rooms are so filthy we checked with a flashlight under every mattress and couch cushion terrified of bedbugs. They will also charge your card above agreed amount and provide no receipt.This place should be put put of business. We were traveling unexpectedly and had not read the reviews on google all of which state similar levels of horror.

It starts off with no one at the desk when you check in. There is a kiosk from where you can check-in. The check-in time was 4 PM and we reached there by 4:30 PM only for the room to be not ready for check-in. We tried calling the helpline numbers posted at the entrance and were not able to reach anyone. We eventually get the room an hour after check-in. Enter the room, the TV doesn't work.Ofcourse, I tried calling the helpline number. No one responds to it.The room is small - no issues with that. The price I had to pay for it was absolutely not worth a penny. An absolute no-go, terrible experience.

The room was hot with a very noisy air fan that would only turn on every 20 minutes or so. You have no control over it. The rooms have no noise blocking attributes and there were kids across the hall that I could hear every word they said and were running down halls and then knocking on their doors til 4:30 in the morning. There is no one to call about either issue once you are checked in. Parking is far from hotel as well so be prepared. The third party booking didn’t give complete information for parking or checking in so it was an hour plus of stressful phone calls and driving around. I would not recommend staying here if you aren’t super familiar with the area or if you want quiet accommodations.

No place to unload to check in, Very difficult to check in using the self serve kiosk. Staff on help line was short on the phone. TV did not work. Refrigerator was noisy. HVAC sounded like a 747 was outside my door. Avoid at all cost.