익스탠디드 스테이 아메리카 - 잭슨빌 - 베이미도우스

Excellent

Perfe t

The room was just OK, it needed some repairs in the bathroom. The hallway carpet was not vacuumed during my seven-day stay. The next-door neighbors smoked marijuana daily, and it seeped through the bathroom vent very strongly. The lady who checked me in named Charmaine, was absolutely spot on with customer service skills. Rosie at the front desk was never helpful. I stayed on site for seven days, and the process is to ask for new towels and bedding. Every time I asked for new towels, Rosie stated, "we don't have any, it's the beginning of the month," as if that is supposed to mean something to a guest. I finally asked, "Don't ya'll plan for this every month?" She just looked at me LOL. On my last night (1/8/26), I finally got fresh towels from a lady (who I failed to get her name) with a great personality and presence! Maybe Charmaine trained her.

Upon arrival lady was super nice and helpful! Hotel was ok.

There was no one at the front desk (the metal door was closed and locked) and I could not get my room. I called to get assistance, I was put on hold for 20 minutes and then disconnected…after waiting for 20-25 minutes for someone to show up at the property. All of this was AFTER I had called earlier in the day to let them know that I would be a late arrival (after the Gator Bowl). You should reconsider listing this property on your website.