레드 루프 인 그랜드 정션

Roo. Was great

I have stayed here before, years ago and had a good experience, this time it seems to be under new management and has run down. The maintenance is poor, cleaning staff was poor, we had to change rooms 3 times before we received accepted accommodations. The hotel did not provide shampoo for its guests. The staff was friendly, but the owner wasn't. She was interrigating every guest about sneeking in pets or unpaid guests. Which we didn't have.

Room very clean and staff very helpful, and polite.

The staff had forgotten to vacuum the room and forgot to put any soap or shampoo in the room. There was a maintenance opening in the bathroom area that was unsecured and cracked open.

There was serious (old) water damage in the bathroom - peeling paint on the walls and the ceiling over the tub, paint flakes falling into the tub. I skipped my shower. The freezer section of the refrigerator was nearly full of ice - hasn't been defrosted in a very long time. And there was a huge reddish stain throughout the ice - maybe a can of soda exploded a while back and hasn't been cleaned out? There was no one staffing the front desk when I checked in (about 7:00 pm) - just a sign with a phone number to call for service. The clerk showed up pretty quickly, but by then there were three of us waiting. In the morning, I was going to report the maintenence problems, but there were already two people in the lobby waiting for the clerk. So I just left.