레지던스 & 컨퍼런스 센터 - 키츠너/워털루

Lots of space in the room and the price was very affordable

Met the need

Good condition overall. Shower head needs work. Left some items behind by accident they must’ve taken it or thrown it in the garbage. Don’t trust the cleaning staff in your room

I enjoyed my stay it was very clean

Arrived and room smelled like smoke. Reported and told no other options but that room. Few days in there was an unannounced “bed bug inspection. They turned all the bedding into balls and sprayed the room. With our things in it while we were not there. When I went to the front desk someone told me they were supposed to email, call and leave a letter about it. Ants in the kitchen all over everything. Much damage to the place. Light fixtures broken, walls damaged. Parking near the access doors is extremely limited. You have to park around the back of the Building and hike in with your things. 13 day trip and no bedding changes and no towels. Had to empty our own garbages and recycling and when we asked about it they told us to take It to the dumpster ourselves. Paid 100% up front for the entire trip. On departure they tried to tell us we still owed 208 dollars. After looking at the system they decided it was bc we booked on Expedia and and for some reason the amount of the discount given was shown as owed in their system. The smell of cigarettes is strong when someone stands out back and smokes outside your room. At night a tow truck company called KW towing parked in a spot right outside the room with the diesel engine running for hours. It sounded like a horrible loud engine and we had to call the desk. They said they would send security. We watched security talk to the row of ruck driver for an hour and laughed and left. It’s not a hotel.