트라이베카 서비스 아파트먼트 멜버른

This place used to be the best in Melbourne for affordable location with good room size. The only downside I would say is their balcony has minimal security measures in place. The balcony rail is just 2 single glaze windows at waist height. Everything else about these apartments is top quality but. Price location, people, staff all 5 stars

Location is great. Had many many issues with the property. Firstly they told us we didn't have a booking even though it's all paid and confirmed through Agoda. Tried to call them several times over the course of 2 days but nobody answers the phone, sent emails and left voicemails and on the 3rd day managed to speak to someone to sort out our 'missing' booking. Upon check in they tell us that the apartment only has one key even though we requested 2 keys., So one key between three people isn't ideal. Therefore we had to leave our apartment doors unlocked throughout the stay which isn't ideal. Then the washing machine stopped working mid cycle and flooded the laundry. We called reception to I form them who told us they would get back to us the next morning at 9am....nobody called. So we called again and waited, and waited and waited some more for somebody to inform us they would change the washing machine. Mean while the apartment smells awful because the washing machine water leaked all over the carpet, and we had to use our towels to mop up the leak and it took until the next day for them to bring new towels. Honestly every interaction with the staff members was painful and nobody really seems to know what's going on or wants to take responsibility.

Apartment was a little tired and in need of a refurbish, but it was a good price and handy to the city

Place looks like it's never been cleaned. Mould and dirt everywhere and including bathroom. I had credit for later stay. Tribeca Accommodation didn't honour there agreement.

Great