라마다 스위트 바이 윈덤 퀸즈타운 리마커블스 파크

The property itself was wonderful. Beautiful location, clean, comfortable and convenient. We stayed here twice and loved it both times. Only downside was the check-in on our 2nd visit when our room wasnt ready until 5.30pm (3.5 hours after check-in started) which left us hanging around the lobby with 2 tired toddlers which was one of the worst check-in experiences I've encountered. Although the receptionist was doing everything she could to get the room cleaned and ready ASAP, it was still completely unacceptable. We were allowed a late-check out at the very least.

To whom it may concern, I would NEVER recommend this establishment to my worst enemy! I feel very ripped off !! Half the unit had a 5-foot ceiling .. my 6-foot 5-inch husband still has cuts n bruises on his head from hitting the ceiling. This caused my partner to get concussion. For two days he vomited n had blinding headaches. When we arrived at 9.30pm at night the cards to our room didn’t work. We had to sit with our luggage for 90 mins until a manager came n let us in. The foyer of the hotel was filthy .. it had the same dirt n rubbish on the floor for the four days we were there. Our room was never cleaned! We had no soap in the bathroom and the shower door was broken! We weren’t warned about the fact that we had seventeen stairs to climb every time we went out. This was not ideal for two elderly cardiac patients!! Blinds were tired to the leg of the table n when we needed to put the blind down the leg of the table would come off !! This was a horrible experience .. unfortunately, we couldn’t afford to find other accommodation as we had already paid for this dump .. I am seeking legal advice on our return this week to Australia. Liz n John

Communication-when we arrive late, we sent text that we’ll arrive at 2030, no text or email to say what to do. Good thing a fellow traveler we helped has the code for the box and we were able to get our keys. We asked the next day at the front desk and Manager Quinton was arrogant and unapologetic. Bathroom was health hazard. Customer service non existent. If there was another hotel available, we would have changed. We’ll never return to your hotel

Great staff!

Läget var bra, fanns allt som behövdes i närheten samt i lägenheten.