호텔 비레예스

cleaner bedding and more comfortable than other hostels, great staff, good hangout area with comfortable spaces to work and rest.

Problems started prior to arrival as I called the hotel at least 3 times but got no answer. I also left a message and there was no response. I also used email, text and whatsapp with no response. I wanted to verify my room. I booked a "room" to be determined at checkin...with the assumption that i paid for a single room. I was given an 8 bed dorm bed. The first floor room was noisy, hot and generally uncomfortable. I requested a change or refund which they would not do. I paid for another hotel and am still trying to get a refund.

Big, clean, classy environment. I wouldn't want to stay in the neighborhood long term, but there's a metro and market right next door.

You have to pay more to use the Co-work space, which makes it expensive for what it offers. Reception staff are slow and not very helpful. I had to wait 3 hours and go up and down twice because the room was not ready (even after check in). I was a regular at Selina elsewhere but this one is not good, and I won't be coming back here again.

The room I paid wasn't available, so they gave me a cheapest room. No apology, no refund, no free breakfast or anything. They even asked me to pay a second time by cash, because they were not sure of my payment on agoda (which was already done). I had to fight to don't pay 2 times.